FAQ

What do telepsychiatry providers do?
A remote telepsychiatry provider can do most anything that an in-person provider can. InSight’s telepsychiatry providers offer a full range of psychiatric services via televideo technology.

This includes assessment, screening, diagnosis, treatment of consumers, provider consultations and determination of degree of disability in consumers. Telepsychiatry providers prescribe medication as necessary and conduct medication management on an ongoing basis.

Is telepsychiatry effective?
Yes, telepsychiatry has been proven as an effective medium care for essentially all populations and within all settings. Visit our academic library for a large database of clinical research and academic studies that detail the efficacy of telepsychiatry.
What type of satisfaction data is typical at InSight’s partner facilities?

InSight’s partners and their consumers are generally pleased with the level of care offered via telepsychiatry. Below are some outcomes from consumer surveys conducted at our partner facilities.

Survey of 312 Consumers at Community Service Group

  • 98 % of respondents felt comfortable using telepsychiatry
  • 99 % of respondents could easily hear the on-screen doctor during their session
  • 98 % of respondents could easily see the on-screen doctor during their session
  • 97 % reported that they had an effective interaction with their telepsychiatrist

Survey of 3 Clinics at West Michigan Community Mental Health

  • 95 % agree that they are able to clearly see and hear the doctor during their session
  • 91 % think the quality of medical care provided via telemedicine is “excellent” or “good.”

Survey of 174 Consumers at a NHS Capital Region

  • 99 % feel they are treated with respect by their telepsychiatrists
  • 98 % are “Extremely” or “Very” satisfied with telepsychiatry
  • 97 % would recommend telepsychiatry to others

What have clinical research studies found regarding telepsychiatry?
The VA’s first large-scale assessment of telemental health services for 100,000+ patients found that after initiation of telepsychiatry services, patients’ hospitalization utilization decreased by an average of approximately 25% and that telepsychiatry was more effective for veterans than face-to face encounters.[1]

A study of 387 child and adolescent telepsychiatry encounters (whose clinical profiles were representative of national samples). Returned high satisfaction for referring providers and consumers for children with ADHD, ODD, Mood Disorders, and Developmental Disorders.[2]

Case Study: Burke Center MHEC in Texas

  • Treated over 3,000 individuals since it opened in 2008
  • 100% of the psychiatric care via telemedicine
  • Only 15% of patients have had to be transitioned to a higher level of care (hospital-based psychiatric care)
  • Program has reduced the utilization of state hospital resources by 32%
  • Telemedicine has been proven to work with no significant shortcomings and no “sentinel events.”[3]

[1] Linda Godleski, M.D.; Adam Darkins, M.D., M.P.H.; John Peters, M.S. “Outcomes of 98,609 U.S. Department of Veterans Affairs Patients Enrolled in Telemental Health Services study from 2006–2010.” 2012.

[2] Myers, M, et. al., “Favorability, Acceptability and Sustainability of Telepsychiatry for Children and Adolescents.” 2007.

[3] Burke Center Mental Health Emergency Center. “A Telepsychiatry Solution for Rural Eastern Texas.” APA. 2011.

How does licensure work for telepsychiatry providers?
Licensure is an ever-evolving aspect of telemedicine. All InSight providers are licensed at the expense of InSight to practice medicine in your state and the state they are physically located with the appropriate DEA prescriptive authority.

Learn more about licensure.

How does reimbursement work for telepsychiatry?
Telepsychiatry reimbursement is not universal among all payer sources, so we recommend that your billing department contact your primary payers to understand their reimbursement policies relative to telemedicine.

As credentialed members of the medical staff of your organization, InSight’s providers will assign any billing rights related to the delivery of their professional services back to your organization and will panel with local Medicare or Medicaid payers at your request.

Who are the InSight providers?
InSight providers are employed members of the InSight medical staff, not contractors.

As the leading national telepsychiatry company, we are able to recruit and employ an excellent team of psychiatric nurse practitioners and psychiatrists from a national pool of candidates.

We employ the top licensed professionals in all behavioral health specialty areas. We have providers who are licensed in every state and have experience in every setting and specialty population.

InSight’s providers integrate into the team and existing system of care at your facility to form collaborative relationships based on mutual respect and accountability.

InSight’s providers become credentialed members of the medical staff of the facilities that they serve and are expected to be intimately familiar with the options for different levels of care for each site and its community resources.

Are InSight’s telepsychiatry services HIPAA compliant?
Yes, InSight’s services and tools support HIPAA compliance. InSight providers will also comply with the documentation requirements of your organization other healthcare regulatory bodies and funding agencies.

What technology do I need for telepsychiatry at my facility?
There are many videoconferencing options available today that would work to connect with an InSight remote provider. InSight will purchase and maintain all equipment used by its remote providers, but because InSight is not an equipment vendor, your organization will have the ability to select the platform that best fits your organization’s needs.

Televideo units should include a video camera, codec, flat panel monitor, speaker, and microphone. Your chosen system should be compatible with the standards-based video conferencing network of InSight, and should rely on H.323 or SIP protocols.  InSight can provide credible suppliers of equipment and consult with you on the best solution for your organization.

Why have others chosen InSight?
“While a significant part of our community’s system of behavioral healthcare, our organization struggled to find adequate access to high-quality psychiatry, particularly within our children’s programs.  Dedicated to providing an exceptional quality of services despite these challenges, our organization turned toward telepsychiatry, where we found InSight.

InSight worked with us to establish a customized telepsychiatry program that is based on best practices from the industry.   Though we faced some challenges at the outset on how to best integrate the service and establish appropriate operational and clinical work-flows, InSight served as a partner to us through the process.

InSight proactively collaborated with our staff and administrators to cultivate buy-in, familiarize everyone with the technology, and create best practice policies and procedures. The result has been that we are now able to use our internal psychiatric resources more efficiently while also supplementing the work of our team with additional clinical services from InSight telepsychiatrists.”

Robert Blackford, Former CEO at Bay Arenac-Access Alliance of Michigan

What do other organizations think of InSight’s providers?
“We have limited access to psychiatric hospitals. When we have to hospitalize an individual, we have to consider placement in hospitals that are 200-300 miles away.  This distance does not provide the level of involvement we prefer, nor are families easily able to participate in their loved ones treatment process. This is why we love telepsychiatry- we are able to treat consumers close to home.

We have a wonderful doctor in our telepsychiatrist. She is engaging and compassionate while supporting and educating the patients on their illness and the medications she prescribes. She is attentive and responsive to the patients, and her vivacious personality projects well via televideo.”

– Karen Goodman at West Michigan Community Mental Health

What EHR does InSight use?
Clinical documentation procedures for InSight providers are dictated by your organization’s preferences. Typically, the remote provider uses your existing electronic record system.

Who are the InSight clinical leaders?
InSight’s clinical staff is lead by a team of the most practiced telepsychiatrists in the country. InSight’s clinical leadership team has over 40 collective years of telepsychiatry experience in nearly every imaginable setting and application. Our clinical leadership team oversees the clinical work of our telepsychiatry providers while also serving their own consumers via telepsychiatry on a daily basis.

Learn more about our clinical leadership staff.

What is InSight’s philosophy of care?
InSight has concluded, over the past two decades of doing this, that good telepsychiatry is about far more than a doctor and a camera. Success relies on a systematic approach that includes detailed program design, training, orientation, setup, implementation and ongoing support. While telepsychiatry should never replace good quality, timely in-person care, it is an excellent tool for supplementing the behavioral health needs of communities and facilities.

InSight believes in a collaborative, team approach to care that includes everyone from on the ground clinicians, remote support teams and administrative staff. Everyone at InSight is committed to increasing access to quality behavioral health care.

What is the implementation plan for InSight’s telepsychiatry services?
Given that good telepsychiatry is about more than a provider and a camera, InSight focuses on helping its partners design and build a customized telepsychiatry program that will mirror its in-person practices as much as possible. In InSight’s experience, the most successful telepsychiatry programs develop strong communication and protocols from the start. InSight sets up a thorough implementation plan will well-developed workflows, complete setups, and sufficient training and orientation time.

What makes a successful telepsychiatry program?
With two decades of telepsychiatry experience, the InSight team will work with you to apply best practices to your program implementation.

Some of the general tips that the InSight team suggests include:

  • Use a prescriber that is a strong fit for the organization, and orient them to your facility, workflows and community just as you would an in-person provider.
  • Get buy-in and input from all relevant players early on. This may include payers, community members, clinical staff, medical affairs, IT staff, and consumers.
  • Put telepsychiatry in its place. Technology should enhance, not replace good quality, in-person care.
  • Become familiar with the technology. Conduct training and orientation via televideo in order to get everyone comfortable with this medium of connection and care.

What training does InSight provide?
InSight will provide one day of onsite training to all staff who will be involved in the program. During the onsite training, InSight will focus on not only the technology but the workflows of a typical encounter.

Why choose InSight?
InSight is the leading national telepsychiatry service provider company with a mission to increase access to behavioral health care. Since 1999, we have partnered with organizations to develop comprehensive behavioral health management systems that use technology to deliver meaningful and quantifiable improvements to operations and overall consumer care.

The InSight team collectively employs more than 200 psychiatrists and psychiatric nurse practitioners. Our providers collaborate with onsite resources to augment the existing system of care.

In addition to delivering services InSight is nationally recognized as a leader and advocate within the telemedicine industry. Members of the InSight team regularly participate and present at national and regional events including the American Psychiatric Association, the American Telemedicine Association, the American Academy for Child and Adolescent Psychiatry, the National Council of Behavioral Health and more.